| Materials | Structure (years) | Colour Fastness (years) |
| Basswood | 5 | 3 |
| Paulownia | 5 | 3 |
| New Zealand Pine | 5 | 3 |
| PVC | 10 | 3 |
| DIY Shutter kits | Not Covered | 3 |
| Aluminium | 10 | 5 |
To claim the warranty, you must the original buyer with evidence of purchasing.
This warranty is against any defects in material or workmanship and is in addition to any other obligations imposed by law.
Warranty comes into effect only when full payment of order is received.
The warranty does not cover:
- Abuse or misuse
- Every day wear and tear
- Overexposure to moisture (apply to basswood)
- Maintenance and care not in accordance with the recommendations listed below
- Incorrect installation
- Incorrect measuring/ordering
- Clean by using silicon and chemical based sprays
Maintenance:
We suggest regular dust cleaning of the shutters with a dusting wand or vacuum with brush attachment and when required, wipe down with a damp cloth. Do not use chemical based cleaning products to clean the shutters.
Operation of Shutters:
- Blades are simply operated by the vertical Tilt Rod or by tilting the blades themselves.
- If the blade tension becomes loose or tight, using a Phillips head screwdriver, adjust the tensioning screws located on the side of the shutter to the desired tension.
- Your timber shutter is a natural product and over time will age from the effects of the sun. There may also be some slight colour fainting as the timber ages and matures.